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US CUSTOMERS

Vortex Hobbies is offering $2.99 Shipping On Your Entire Order, within the United States only.

Orders using our $2.99 Shipping On Your Entire Order option may take up to 10 days for delivery.

Some items may take 2 to 3 days to ship because we expect to receive the item from a nearby warehouse within 2 to 3 days of your order. These items will ship once we receive them from the nearby warehouse.

Ineligible $2.99 Shipping On Your Entire Order items include but are not limited to: Oversize - Car / Truck Kits - Large Helicopter / Boat / Airplane - Kits, Hazardous or Fragile items.

If any item on your order is an intermediate shipping or over-sized item, then your entire order will ship for the $6.99 or $11.99 price.

Most orders are shipped via the US Postal Service via Priority Mail. Any items deemed will be shipped Parcel Post. Shipping times range from 2-10 days. A specific delivery time frame is not guaranteed on any class of mail. If your order is urgent and you need it fast, please contact us.

FREIGHT FORWARDING
If you have selected a freight forwarder to receive your package in the US on your behalf, Vortex Hobbies is not responsible for loss or damage to your parcel once it has arrived at your freight forwarder. Please note- if your freight forwarder is located in Utah, you will have to pay sales tax. We may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.

SALES TAX
Orders shipped within the state of Utah will be charged sales tax at a rate of 6.85%.

CUSTOMS/DUTIES/VAT/ETC.
We can appreciate that you would like to save some money, but please do not ask us to mark your package as a “gift” or declare a value that is less than your actual purchase.  Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Please check with your country’s taxing authority for any questions you may have about taxes you may have to pay.

LOST PACKAGES
In the event you have not received your package within a reasonable time, please contact your local post office or Customs Office. In most cases, the package may be waiting to be picked up. You can track the status of your package at USPS.com using the Delivery Confirmation number provided in your shipment notification email or by logging into your account.

If it is determined that the package is lost, you will be required to sign a loss affidavit and authorize a Postal investigation on your behalf.

If you have provided an incomplete, wrong address, or did not pick up your package and your package is returned back to us, you will incur additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact immediately if you have made an error.

MERCHANDISE RETURNS
We will accept merchandise for return that was purchased from Vortex Hobbies within 30 days of contact from the date you receive your package. The merchandise must be in new, unused condition, and in its original packaging. Please E-Mail ahead for return authorization to get a RMA number. Packages without a Valid assigned RMA# clearly marked on the outside of the box may be refused to the carrier. We do not accept returns via COD or billed to Vortex Hobbies in any way. All returns must be authorized by us via phone or email prior to sending items back. There are no returns on any Tools except in the case of a defect.

DEFECTIVE RETURNS
If the item(s) you wish to return is in-operable, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise normally need to be returned directly to the manufacturer for warranty repair or replacement. Most of manufacturer defects found after the product has been installed or used revert to the manufacturers warranty and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange; however, we suggest that you contact us before taking any action. Please do not attempt to self-repair a defective item, doing so will void your warranty and your ability to return the item. Return shipping  costs for warranty issues may be the responsibility of the customer.

DAMAGED RETURNS
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please E-Mail or call us immediately. Save all packaging material and paperwork; do not throw anything away and take photos if possible.
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